As an insurance specialist, your obligation lies in ensuring that your policyholder’s claim experience is as painless and efficient as possible. Hydro Dri Restoration works alongside insurance carriers and understands that our work affects your reputation and relationship with your policyholder. For that reason, we are committed to providing the utmost quality in restoration services and customer satisfaction.
We understand the claims process and the expectations adjusters have when it comes to communication, documentation and billing. During the initial response, all non-standard services are communicated with the adjuster for approval and expectations regarding the scope of work and timeline are set up front. All estimates and invoices are prepared using Xactimate Estimating Software and a Certificate of Satisfaction accompanies the final invoice. Loss documentation, such as drying records, disposal inventories and labor logs, are readily available upon request.
Our procedures and practices are honest and up front, enabling you to focus on what really matters: the policyholder and not the contractor.